Mandatory Training

Complex and Clinical Courses


Courses Price List

View our current Courses Price List here or download

Why train with us

  • Our trainers are highly qualified tutors and experienced with nursing and social work background.
  • We can tailor make courses to your staff needs (TNA – Training Needs Analysis)
  • We can arrange to come and deliver training at a venue of your choice.
  • Our courses meet the standards required by Local Authorities & Care Quality Commission.
  • Our courses meet the UK legal requirements.
  • Our courses are CPD Accredited.
  • Our PMVA course is GSA & BILD Accredited.
  • Same day certificates.
  • Automatic reminder when certificate is about to expire.
  • Great team with excellent customer service with outstanding support.
  • Our tutors undergo tutor refresher courses annually.

Complaints, Concerns, Comments & Compliments

With respect to service user feedback concerning the quality-of-Care Services provided this information is formally reviewed for content and possible action. These reviews classify service user feedback as follows, and is considered as positive through to negative feedback:

Types of feedback:

  • Compliments – positive input regarding aspects of the Care Service
  • Comments – still positive, but possible scope for improvement
  • Concerns – negative feedback where action may be required to address a problem.
  • Complaints – serious concerns that require immediate action:

There is a formal process for the management and handling of complaints from service users. This is documented in Complaints Compliment Policy and Procedure. It is the policy of the Organisation to strive to ensure that compliments outweigh complaints.

Complaints can be made verbally or in writing using the information below:

Complaints line – 07540622933

Email Address:

Cancellation and Rebooking

Training sessions start at 10am, all candidates should arrive for registration at least 30 minutes before training starts. Candidates who arrive after starting time will not be allowed to join the session. Late arrival is considered as cancellation.

There is a £30 cancellation fee. If staff misses their booked date, the paid fee cannot be used to re book for the next training day, full payment should be made. Cancellation can be made 24 hours before the booked date and training time and full refund or re booking will be made.

How to Book

Call our office 0116 254 9174.

Send us a message on WhatsApp or SMS to

Ngoni – 07471346435

Ethel – 07908242398

Godfrey – 07540622933

Email us on –

All Victory Training Academy Tutors are fully qualified, experienced and they hold GSA training qualification. The training is annually renewed.

We are always striving to provide the highest possible level of training to all our current and future clients and as such Victory Training Academy is working towards BILD certification.